Refund policy

Refunds and Replacements before 30 Days

If your lampshade arrives and it isn’t right, then please get in touch by email alison@alisonbick.co.uk and we can arrange the return or a replacement. 

All of my lampshades are bespoke and made to order, and will take at least three weeks to make from receipt of the order. 

On the rare occasion it is my fault that the order isn’t correct (wrong colour or wrong size) then I’ll pay for the return of the shade. 

If the lampshade is as ordered, then I will expect you to pay for the return postage. 

The lampshade must be carefully packaged and returned in the same box to reduce the potential of the shade being damaged on return.